Privacy Policy

Introduction

CentreFlow is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Register for our services
• Subscribe to our communications
• Contact us via email or phone

This information may include your name, email address, phone number and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Process your bookings and provide our services
• Send you information about our services
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: When you provide explicit consent for specific processing activities
• Contract: When processing is necessary to fulfil our services to you
• Legal Obligation: When we must comply with legal requirements
• Legitimate Interests: When processing is necessary for our legitimate business interests

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who perform services on our behalf
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale or acquisition

Data Security

We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]

Cookies

We use cookies and similar tracking technologies. For more information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

CentreFlow
16 Wellington Square
Oxford OX1 2JG
United Kingdom
Email: [email protected]
Phone: +44 1865 329 640

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk